Service above all else has always been the trademark of Blue Ridge Electric Cooperative. With more members opting to find a way to complete their service needs without coming into the office, our customer service team continues to be busy with phone calls.  Averaging more than 12,000 calls each month may result in delays for some members calling during our busiest times. However, there are other ways to connect with BREC that are convenient and secure.  The Blue Ridge website offers several ways for members to use online forms or make inquiries concerning services.  Forms are available for members wanting to connect service at a new location or disconnect the service where they presently reside. Members may also change the mailing address on their accounts or apply for a new service where power is not already available.  “During our COVID shutdown, we spent our time helping members however we could,” says Renee Woodall, Member Services manager. “If the only option was to take a service application at the drive-thru, that’s what we did.  However, there is a better way. By encouraging people that are unable to visit us personally or call during our regular hours, on-line forms give them the option to do simple service requests at home on their computer.”  On-line forms can be found in the member portal for current members or for new members they may be accessed through the website.  Remember, much of your account information is at your fingertips with the BREC app. Combine the app with on-line forms and you have access to your Blue Ridge account day or night.  If you have questions, please call one of our member service representatives at (800) 240-3400.