Mobile App FAQ
Mobile App FAQ's
Is my phone supported?
- OS 7.0 and above (iPhone, iPod touch, and iPad)
- Android 2.3.x and Android 4.x.x
Is the Mobile App secure?
Yes! All critical information is encrypted in every transaction run through the Apps, and no personal information is stored on your mobile device. However, mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
What features does the Mobile App have?
The Mobile App gives you the ability to report a power outage, view the outage map. view your accounts, view your bills, make secure payments directly from your mobile device, view your payment history, modify or maintain your subscriptions for alerts and reminders, view office locations and contact us via email or phone.
How do I get the Mobile App for my phone?
Simply look for our name in the App Store or in the Android Market. In the Android Market, if you can't find our App, that likely means your phone is not supported - see the list of supported operating systems.
Do I have to buy the Mobile App?
No. Our Mobile App is completely free to download and install.
I have five accounts. Can I see them all in the Mobile App?
Yes. Once you've logged in, you'll be directed to a list of all of your accounts. To see the details for a specific account, simply select that account and the details will display above the list of accounts.
If you only have one account, the details for that account will show up as soon as you log in.
Can I make a payment on multiple accounts?
Yes. From the list of accounts, either select the option to pay all accounts, or select specific accounts for your payment. You can also make a payment to a single account by selecting the payment option when that specific account's details are displayed.
How current is the account information I see in the Mobile App?
The information you see in the Mobile App is shown in real-time, so it's always accurate. However, if you keep your Mobile App open for an extended period of time, you should refresh the page by selecting a new option in order to ensure the information is still current.
How do I sign up for push notifications? What if I want to receive push notifications for multiple accounts?
The first time you launch the App after installing it on your mobile device, you'll be asked whether or not you want to enable push notifications for our App on your device. Select OK to enable push notifications. Next, be sure to select each individual account and enable the "Notify" option for every account you want to receive push notifications on this specific device.
If you have our App installed on multiple devices, don't forget to enable push notifications for your accounts on each device, as the push notification settings for each account are device-specific.
How do I find your office locations? Do I have to log in first?
You do not have to log in to view addresses or maps to our office locations or view the outage map. Simply open the App and use the menu in the top right corner of the login screen.