COVID-19 Update

COVID-19 Update

 

Important COVID-19 Updates

 

As we deal with new realities every day, know that Blue Ridge Electric Co-op is here to help you.  We’ve been through some crisis situations before, and we’re prepared to provide the reliable service you have come to expect from us during this time of uncertainty and difficulty.  Our number one job right now is to keep the power flowing to your home. After all, since most of you are spending more time at home we know that electricity is one of those things that brings some normalcy to your life.  During this crisis, we realize that some people may be facing hardships and we’re prepared to help out in those situations. We hope that each of you will stay safe and follow the precautions that are being provided by our health officials. Just be assured that we will continue to provide reliable service to you.

 

Customer Assistance

For a number of months, Governor McMaster had asked all utilities to suspend disconnections and late fees due to the COVID-19 pandemic.  That executive order expired on June 15 and disconnection for non-payment of accounts will resume on July 13 unless you have made some type of arrangement for payment.  Click here for a list of help agencies that can assist you in paying your utility bill.

Billing and Payments

Our offices are closed to walk-in service. Our drive-in windows will remain open at this time for monetary transactions.  You can also pay your bill online, though our mobile app or by phone through our Express Payment Line at 864-898-2008 or speak with a member service representative at 800-240-3400. 

Resources

Follow all precautions advised by our state health department or local emergency management.

Centers for Disease Control and Prevention

World Health Organization